Privacy Policy

Your privacy is foundational to the trust you place in MediStore. This Privacy Policy describes how we collect, use, and handle your personal information when you use our medical marketplace, website, and services. By using MediStore, you consent to the practices described in this policy. We are committed to protecting your sensitive medical and personal data with the highest industry standards.

We collect information necessary to provide you with a safe and efficient pharmacy experience. • Personal Identification: Name, email address, phone number, and shipping address. • Health Information: Valid prescriptions, medical history (where provided for pharmacist review), and allergy information. • Transaction Data: Details about the medicines and products you purchase, but never your full credit card details (which are handled by PCI-compliant processors). • Technical Data: IP addresses, browser types, and device identifiers collected through cookies and similar technologies.

MediStore uses your data primarily to fulfill your medical needs: • Order Fulfillment: Processing and delivering your medicines as required by your prescriptions. • Pharmacist Verification: Allowing our licensed pharmacists to verify the safety and accuracy of your orders. • Security & Fraud Prevention: Monitoring transactions to prevent unauthorized access and pharmaceutical fraud. • Service Improvement: Analyzing anonymized data to improve our marketplace layout and inventory.

We do not sell your personal or health data. We only share information with third parties when essential for service delivery: • Logistics Partners: Reliable couriers who deliver your orders. • Payment Processors: Secure platforms that handle your financial transactions. • Regulatory Authorities: Only when required by law to comply with pharmaceutical or medical regulations.

We implement multi-layered security protocols to safeguard your information: • End-to-End Encryption: All data transmitted to our servers is encrypted using industry-standard SSL/TLS technology. • Isolation of Health Data: Patient information and prescriptions are stored in isolated, encrypted databases with restricted access. • Compliance: We adhere to strict data protection standards relevant to medical e-commerce.

You have full control over your privacy at MediStore: • Access & Correction: You can view and update your personal profile at any time. • Data Portability: You may request a copy of your personal data in a readable format. • Right to Deletion: You can request the deletion of your account (subject to regulatory pharmaceutical record-keeping requirements).

MediStore uses essential cookies to manage your shopping cart and authenticated sessions. We also use analytics cookies (which can be opted out of) to understand how users interact with our platform. You can manage your cookie preferences through your browser settings.

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Pharmaceutical transaction records are maintained for durations mandated by national health regulators.

We may periodically update this policy to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes via email or a prominent notice on our website.